Betty Riess Quotes

We're committed to safeguarding customer information online and we wouldn't do anything to compromise that security. - Betty Riess

We have notified some card customers that their information may have been compromised. - Betty Riess

We are in the process of notifying some customers. - Betty Riess

This is really to give our customers greater peace of mind so they know that when they come to the Bank of America site that it is indeed the real Bank of America site. - Betty Riess

There are always people out there looking to get around fraud measures. So we'll continue to work to stay ahead of the fraudsters. - Betty Riess

Merchants decide how much to place on hold for authorizations and the issuing bank makes a decision on how long to place the hold. - Betty Riess

It's standard procedure to do this if we see misuse or potential misuse of a customer's card. We can block them and reissue new cards. - Betty Riess

It's our decision on what the hold time is, but for a credit card, the hold period can be up to five days... But we remove the hold if the transaction comes in sooner. - Betty Riess

Customer data may have been compromised as a third-party unrelated to Bank of America. As standard procedure, if we see misuse, or the potential for misuse, we do not only notify the customer but block the card. - Betty Riess

As two separate issues. - Betty Riess

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