Sheryl Kingstone Quotes



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Number one priority should be an application and not a platform. What's more important is the ability for their customers to make unique business process and custom changes to their own applications or [to build any application they want themselves.] So, it's a platform play, but it's all about empowering the application itself.
- Sheryl Kingstone

The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist.
- Sheryl Kingstone
