Bob Hayes Quotes
The message that everyone should sign up is a misleading message and a dangerous message. 
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Message | Sign | Misleading | Dangerous |
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With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.
- Bob Hayes
