Henk Potts Quotes
The most important customer for BA is the business customer, the premium customer, and what they are looking for is reliability. If they start to believe they can't get that at BA, that is a major worry. 
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Important | Customer | Business | Premium | Reliability |
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Financially people are talking 10 million pounds a day in the short-term, but obviously longer-term there's the hit it takes in terms of customers and how it's perceived by clients.
- Henk Potts
