Jim Kelly Quotes
The strike by the Teamsters union this summer was responsible for a swing of nearly $350 million in profits vs. last year's quarter and caused a lot of damage and hardship both to UPS people and our customers... However our managers, drivers and all of our people are working very hard to rebuild our service and restore the confidence of our customers. 
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Strike | Teamsters | Union | Summer | Responsible |
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Once you do that, you're coming home... I had a moment of reflection thinking about the Columbia crew and obviously hoping we'd make it further than they did and wishing that they'd made it all the way home. There was a little bit of trepidation there, I think, for me. I wouldn't be human otherwise.
- Jim Kelly
