Dean Headley Quotes

They're charging you more for the basic ticket and then taking what used to be bundled in the package and switching it to a la carte. It's nuts.

- Dean Headley

Tags

Charging | Basic | Ticket | Bundled | Package |

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At a time when airlines got worse, they all kind of got worse at the same rate. - Dean Headley

We're only growing the system now. Unless we fix a few things, we'll probably continue to have poorer and poorer performances as the years go by. - Dean Headley

It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction. - Dean Headley