Mark Ernst Quotes

We made changes to enhance the performance of the service online, and we introduced a technical glitch that in very, very, very limited cases was causing client files to be mixed with others.

- Mark Ernst

Tags

Enhance | Performance | Service | Online | Introduced |

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Make no mistake - we believe in the Express IRA product and are proud of the opportunities it presents for our clients. - Mark Ernst

We've seen an industry-wide slower start to the tax filing season than in previous years. Early season operating challenges experienced in our tax business further hurt our January comparative results. - Mark Ernst

The mix of clients we're serving indicates that a greater number of more complex tax returns is driving an increase in the average fee per client... Overall, the results thus far are on track with our expectations for the tax season. - Mark Ernst