Bill Hall Quotes

We over-communicate the fees that will be charged and what they cover. Guests at a luxury resort should not feel abused by nickel-and-dime charges.

- Bill Hall

Tags

Communicate | Fees | Charged | Cover | Guests |

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Bigelow could get it in every supermarket in America, but the problem is we have to have enough to provide. We don't want to get into a situation where the supermarkets are saying send us more tea and we say we haven't got it. - Bill Hall

The older the tea, the more harsh and bitter it becomes. And imported teas can be many, many months old before the consumer gets a chance to buy it off the shelf... Our advantage is that we can get our tea from the field to the customer within a month. - Bill Hall

As a historical society, we knew we had to preserve history, but now we have to pursue it, too. - Bill Hall