Mark Levitt Quotes
Whoever can create that incredibly simple-to-use, menu-driven configuration for creation and editing of filters for end users is going to win, regardless of whether they're using a common programming language designed specifically for e-mail filtering. 
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Create | Incredibly | Simple | Menu | Driven |
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A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.
- Mark Levitt
