Jeffrey Kagan Quotes
Will it be flawless? No. Will there be some customers that slip through the cracks? Yes. But for the majority of orders, they will be ready. The only way to get to 100 percent is on the fly. 
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Flawless | Customers | Slip | Cracks | Majority |
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Customers who make a move to a big telephone company or a big cable operator will do so because they're offering multiple services at a discount, or you can buy a la carte from multiple service providers if one-stop-shopping can't compete on price. Unlike Ma Bell a quarter-century ago, consumers have a lot more choices today and they're growing.
- Jeffrey Kagan
