Bill Burnham Quotes

You don't keep customers by insulting them or downgrading them... When you're in a meeting with buy-side clients, you say 'This is an investment banking client.' It's a code word for 'I'm not going to be harsh on this client,' or 'You need to read between the lines.'

- Bill Burnham

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Customers | Insulting | Downgrading | Meeting | Clients |

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People are looking for some indications, what are the core growth rates in the Internet and how is that going to affect the other Internet stocks, and that is why they are so fixated on Yahoo!. - Bill Burnham

Most sites aren't personalized, because they've only just gotten their basic businesses up on the Web. But we'll see almost all of the major commerce sites offer personalization within the next two to three years. - Bill Burnham