Bill Burnham Quotes

You don't keep customers by insulting them or downgrading them... When you're in a meeting with buy-side clients, you say 'This is an investment banking client.' It's a code word for 'I'm not going to be harsh on this client,' or 'You need to read between the lines.'

- Bill Burnham

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Customers | Insulting | Downgrading | Meeting | Clients |

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They generate the majority of their revenues now from the tax programs... Perhaps they're just reiterating their commitment to the Mac platform. - Bill Burnham

We had revised our numbers up twice and they still beat them. This is a strong indicator that E*Trade is going to perform well. - Bill Burnham

This was the obvious thing that they should have done about two years ago. I think they lost a lot of ground by being indecisive between now and then. And it's a little disconcerting that they're waiting until December to actually get this up and running. - Bill Burnham