Nancy Friedman Quotes

You set the tone of the conversation in a positive mode, and that is really what counts.

- Nancy Friedman

Tags

Tone | Conversation | Positive | Mode | Counts |

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There's very little value in getting angry at anybody over the telephone, it is too easy to hang up. - Nancy Friedman

How would you like it if your veterinarian called and left the following message on your answer machine -- 'Sir, do you remember your dog, Poopsy, I hope you have a picture of her, she's dead,' - Nancy Friedman

There is a direct correlation between the companies that are known for good service and service training. There's a line that pulls it right from the top to the bottom. - Nancy Friedman