Kevin Mitchell Quotes

You're going to have thousands of customer service employees who are nervous, angry and wondering when the other shoe will drop.

- Kevin Mitchell

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Thousands | Customer | Service | Employees | Nervous |

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I think the days of their being an eight- or ten-fold difference between business and leisure fares are limited. - Kevin Mitchell

This requires virtually no investment by Northwest and represents about 5 percent of their inventory. For business travelers like me ? I am 6-foot-5 ? this is going to be very appealing. - Kevin Mitchell