Kevin Mitchell Quotes
You're going to have thousands of customer service employees who are nervous, angry and wondering when the other shoe will drop. 
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Thousands | Customer | Service | Employees | Nervous |
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It's very bad right now, it's unsustainable. It's as bad as it gets. If [oil] goes up another couple dollars it's going to be more of a pain but it's going to be hardly distinguishable from the pain that the airlines are feeling right now.
- Kevin Mitchell
