Tom Courtney Quotes
I don't think that the [name-your-own-price model] was a consumer-friendly, easy way to buy products. It was all about squeezing out a little bit of price savings and for that you gave up service, selection and convenience. I don't think a large enough group of customers were willing to do that.
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Price | Model | Consumer | Friendly | Easy |
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Is it $15 billion because of the collapse of the business-to-consumer market or it is $15 billion because sales growth slowed down by 50 percent in the last two quarters? Probably, it's a little bit of both, but I think it's more of the latter.
- Tom Courtney
