David Castelveter Quotes

All managers carry a crisis binder, a checklist of what you need to do. The very first thing the company does is account for their customers and employees. Once that process was done, what we want you to know are the facts. We never speculate.

- David Castelveter

Tags

Managers | Carry | Crisis | Binder | Checklist |

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When the East Coast is in a snarl, it takes days to recover, because we're using a 1950s system in controlling those aircraft. - David Castelveter

We're delighted that Charlotte was able to maintain a normal operation. That helped maintain the integrity of much of the rest of our system. - David Castelveter

One flight, one passenger who doesn't get to his or her destination because of Chaos is one too many. For you to not know if a flight is going to operate because of Chaos is intolerable. It is better that we tell you in advance the flight is cancelled. - David Castelveter