Sheryl Kingstone Quotes
Now we see more application vendors selling these suites. 
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Application | Vendors | Selling | Suites |
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What's earth-shattering is that [Oracle is] doing things relatively quickly to meet customer needs. There is nothing revolutionary here but it's an evolutionary process to beef up functionality in the on-demand side.
- Sheryl Kingstone
For years we've been talking about providing a single view of the customer and trying to consolidate all the different departments and initiatives in the contact center. But the agent still has to Alt-Tab between different applications and swivel-chair between different desktops. It's out of control.
- Sheryl Kingstone