Louis Gerstner Quotes



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On the positive side, our services revenue grew by nearly $1 billion and this business made a major contribution to the company's earnings. Our software revenues showed good growth and the software gross margin improved for the fifth consecutive quarter.
- Louis Gerstner

We would like to have seen more revenue in the quarter, but we were held back by three items... First, demand for our microelectronics products -- from both outside customers and internal IBM customers -- far outstripped our ability to supply components. Second, the upcoming release of our new high-end server slowed demand for the System/390 family of servers. Finally, parts of our software business slowed unexpectedly in September.
- Louis Gerstner

As we enter the next phase of IBM's transformation, we need a new organizational approach that will strengthen our focus on both day-to-day marketplace results and future growth opportunities... I believe this new structure is the best way to accomplish these goals, under the leadership of two of IBM's most experienced and capable executives.
- Louis Gerstner
