Bill Bass Quotes

Our research shows that as much as 15 percent of Sears store sales are influenced by customer research on Sears.com. That number is even higher for appliances -- as many as 20 percent.

- Bill Bass

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Research | Shows | Percent | Sears | Store |

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Our goal was to take the efficiency and convenience of online shopping and humanize it. You want answers instantaneously. - Bill Bass

Online customers shouldn't be aware of a site's technology... It should be transparent. It's like air conditioning -- you shouldn't be aware that it's on, but you know when it's not working. - Bill Bass