Dan Hess Quotes

Retailers have worked tirelessly to translate the lessons of years past into improved merchandising systems and strategies, and the work is paying dividends this season.

- Dan Hess

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Retailers | Worked | Tirelessly | Translate | Lessons |

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This week's strength was driven by Christmas occurring one day later in the week than last year, plus continued robust sales across most major product categories. As expected, categories such as gift certificates and flowers were standouts, thanks to the ability to send such gifts purely online or with same-day delivery. - Dan Hess

Online travel sales fared even better this year. The sector was up 35 percent versus 2002 and has more than more than doubled since 2001. Non-travel sales recovered impressively from war-related softness early in the year, with 2003 posting a healthy 22 percent total increase over 2002. - Dan Hess