Denis Pombriant Quotes
Siebel has provided a consistent vision for the CRM industry for over a decade. With Customer Adaptive Solutions -- and everything they represent -- the company is laying out a new vision for customer facing applications that are more flexible and better able to accommodate customer input. This will enable Siebel users to be more responsive to customers and enable the kind of customer centric processes that drive loyalty and, ultimately, repeat business. 
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Siebel | Consistent | Vision | Industry | Decade |
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There are over 200 nifty new things in this release, but it's not simply about adding features--it's about changing the orientation of the product. You can only go so far in building an SFA engine before you reach diminishing returns. The next logical thing in SFA is to improve inputs into SFA.
- Denis Pombriant
Unlimited Edition is a very important development. Companies have had a very fragmented view of business processes; there hasn't been anything that allows them to get a 360 degree view of the customer. Now those using Unlimited Edition can standardize on the same kind of environment for all occasions. They can have integrated processes from one end of the enterprise to the other so that the problem of information silos can begin to abate.
- Denis Pombriant