Effectiveness Quotes
As our research clearly shows, companies have focused too heavily on technology in their contact centers and haven't paid enough attention to key process and performance measurement changes. Companies need to properly evaluate their customer-facing processes and provide call center representatives with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can they raise customer satisfaction and generate new business opportunities.
- Richard Snow

Although this technology has been available for 40 years, it has been underutilized. I hope the service being launched here today will lead to increased awareness among consumers about the cost effectiveness, high performance levels and environmental benefits of NGVs, and ultimately lead to more widespread use of these vehicles.
- David Rodgers

Although exercise is one of the few proven treatments for chronic low back pain, its effects are often small and we haven't known whether one form is better than another. So we designed a study to evaluate the effectiveness and safety of a gentle program of yoga for people with this condition.
- Karen Sherman

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