Mail Quotes
You should try to get as much information as you can before the customer is gone for good. Were they receiving too many email messages? Are they no longer interested in your product or service? Was the content not relevant enough? You can even provide an empty text box on the Web site in which they can add their own feedback.
- Bill Nussey

You see out there, that you make people happy. You see them dancing, smiling, having a great time and they know the lyrics. Then they e-mail you saying that you really cheered them up when something bad was going on. You get weird e-mails, saying my life was a disaster and I nearly killed myself, stuff like that.
- King Django

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