Mails Quotes
While marketers have clearly recognized that they have delivery challenges, they also are not allocating the necessary resources or taking the longer-term steps needed to minimize blocking and filtering of their e-mails.
- Loren McDonald
When you're out and your friends aren't with you, you do kind of miss them a little bit. Or you're calling to brag that they're not out. I've had e-mails from people who say that's the only way they keep up with people they've lost touch with _ checking out the site Monday morning after the calls have been downloaded.
- Scott Crosby
What's most interesting about these results is that fewer American consumers are using work email accounts as the delivery vehicle for opt-in commercial emails. This trend could be driven by factors such as rapid adoption of high-speed internet access at home and increasing consumer comfort in managing multiple email accounts, each serving a different purpose.
- David Dabbah
What we found was that more e-mails were being answered than previously -- 95% of all e-mails are answered from the travel industry, which is very high compared with other industries, where we typically see 75% answered. And last time, only about 91% were answered, so they're getting there. But the overall quality of e-mail responses has gone down a bit. We deemed about 68% of the e-mail responses were very helpful and relevant and addressed the question specifically, but that's gone down to just over 50%. Some companies have systems in place so they can answer questions well and they can answer them quickly, but what we've [generally] found is the quicker the response, the better the response.
- Terry Golesworthy
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