Nowak Quotes
You know, we still have a couple of weeks to work on some things, but we've found a good way right now. The third camp is almost easy, because everyone is anxious about the season and the players are fighting for their positions, so it's been good.
- Peter Nowak
With all these offensive weapons, we have to go forward and look for the win. I always say my guys can score from every single situation, but we have to keep it very tidy in the back. I'd rather lose 4-3 than 1-0 because when you score three goals you know the guys up front did a pretty good job.
- Peter Nowak
We're getting smarter, that's for sure... It's still not perfect, we still have to work on a couple of things. We were winning 3-0 and we have to keep the lead and make sure nothing like that happens in the future. We put ourselves in a difficult spot and, for our confidence, it's not good to have a lead and then get shaky at the end.
- Peter Nowak
We're all reading about how confusing it is for seniors to select and enroll in a Part D program. It was clear to us early on that Part D would create significant communications challenges for our customers. It's a complex program being offered to a population with unique communications needs. Effective, proactive communication is key to attracting and serving the 42 million eligible beneficiaries. If new members routinely have to call in to ask where their membership card is, there's a clear gap in customer service. Proactively reaching out with that information is a better approach. We've identified more than 20 similar opportunities for automated proactive communication around Part D. Gorman Health Group has been instrumental in helping us develop content and navigate regulations for those opportunities, and our clients are responding positively. Every one of our clients who is offering a Part D product has used our services to help communicate with beneficiaries.
- Stan Nowak
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