Outsourcers Quotes

If it's very sensitive data, you have to be extremely careful where you move it and the laws in that country. It's an absolute advantage for the North American outsourcers. - Donna Fluss

If companies work with outsourcers to build a structure that requires accent neutralization, cultural affinity, and a company product background -- if it makes the investment in their people -- then the performance could be good. But if they are merely going to a lowest-cost location, to an area that has already been mined for agents with English proficiency, then their customer service will falter. - Elizabeth Herrell