Reluctance Quotes
You know, people who almost - yeah, there's a slight reluctance there - but there's also an ambiguity. What are their morals? What is their code of living. What are they really doing here. And it is just interesting because it is never black or white.
- Matt Robinson

Where I get frustrated is when we use government tax dollars to identify problems, we have developed a solution with our government tax dollars, but we have a reluctance to step in and mandate the solutions. What we lack sometimes is the political will to eliminate some of the risks that are still out there.
- Jim Hall

We were surprised at the small number of firms utilizing live chat tools especially given the fact that back in May of 2005, our research showed the average response time to an email inquiry was sixteen hours. Clearly, instant messaging is being widely adopted both by consumers and many businesses yet there is reluctance by online brokerage firms to embrace this popular technology. We recommend that firms provide their clients and prospects with robust live chat tools and technologies in order to increase customer satisfaction and ultimately, gain new clients and revenues.
- Janet Martin

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