Roadblock Quotes
You have to be prepared for some roadblocks. Losing Kim for those two games was really a downer, especially when you see how upset she was. As the captain, I just had to keep everyone upbeat.
- Elise Bronzo
When the goal is to simply automate more functions, essentially adding more paths for the customer to take in self-service channels, companies risk further frustrating customers by making the experience more complex and lost in the maze of self-service roadblocks. By looking at particular customer segments and what self-service options that segment needs [and] wants before adding them, leading companies consistently get a much higher usage of that particular function and greater satisfaction from the customer.
- Robert Wollan
We would not have felt that [negotiations] had reached a roadblock. We were certainly at a point where we had a gap in his expectations and our comfort level. Whether or not we would have been able to close that gap, I'm not sure. But we felt we were in productive contract negotiations.
- Joe Banner
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