Rob Douglas Quotes

The worst-kept dirty secret in the private investigative trade is that this happens with many of the big-name investigative firms in the country. - Rob Douglas

The nefarious thing is that the consumer doesn't know what's happening. You and I can't defend ourselves against this practice if we don't know it's happened. - Rob Douglas

People want to feel that they matter, that they are not just a digit and a piece of data to the company. If you have an action plan in place, and the consumer feels (the company) really cares, you may cement a relationship. - Rob Douglas

Kelley is the kind of guy who deserves to be playing all the time. It's strange how he sort of blossomed out of nowhere. I think that's also what's so special -- there's a mystique. - Rob Douglas

If this were an illness, Congress and the United States would be calling for an all-out war on this illness, because it would be critical for the American people. - Rob Douglas

If millions of adults shifted their company loyalty after a disclosure letter, that's an eye opener. - Rob Douglas

He would almost certainly have done all of that work from home. At work, he would be interested in applying the fascinating new technology that he had developed at home. - Rob Douglas

Companies value customer service over security. The emphasis in training is always on satisfaction of the customer, push more products and move the calls as quickly as possible. - Rob Douglas

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