Sheryl Kingstone Quotes

The disconnect to client is a pretty big stumbling block for a lot of companies that want to go to a Web-only environment if they have a large remote sales force or workforce. [Microsoft] has a lot of work to do to get it done. - Sheryl Kingstone

The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist. - Sheryl Kingstone

The complexity of on-premise software ? the updates and keeping it running ? can overwhelm a small business. - Sheryl Kingstone

The $500,000 offer is a very tactical marketing move. - Sheryl Kingstone

That's the major trend of CRM: to get people out of the call center and into self-service. - Sheryl Kingstone

Premise-based equipment providers had no idea how to sell business applications. - Sheryl Kingstone

Oracle has to bend to what the customer needs. If they don't do that, they're not going to get the value of the investment they made buying Siebel... They're not a dumb company. - Sheryl Kingstone

Number one priority should be an application and not a platform. What's more important is the ability for their customers to make unique business process and custom changes to their own applications or [to build any application they want themselves.] So, it's a platform play, but it's all about empowering the application itself. - Sheryl Kingstone

Now we see more application vendors selling these suites. - Sheryl Kingstone

Page 2 of 3

<<-First <-Previous Next -> Last ->>