Henk Potts Quotes
Time and time again BA is being held hostage by unions. BA needs desperately to work on its human resources and management between unions. 
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Time | Held | Hostage | Unions | Desperately |
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The most important customer for BA is the business customer, the premium customer, and what they are looking for is reliability. If they start to believe they can't get that at BA, that is a major worry.
- Henk Potts
