Shaun Coyne Quotes
We needed to deliver, and the best way to do it was to go to India. I was empowered to make the decision and it has paid off for us. Toyota is depending on technology, not people, to stay ahead. 
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Needed | Deliver | India | Empowered | Decision |
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Four years ago, we moved a lot of work to India. We saved money and pumped it into the customer service strategy. We're tying it back to business benefit, creating loyalty through customer services.
- Shaun Coyne
