Samuel Ingalls Quotes
We wanted hotels that could provide critical mass. But we also didn't want to overreach with too large a property. We wanted to ramp up at a reasonable pace. 
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Wanted | Hotels | Provide | Critical | Mass |
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We?re running about 70,000 outbound bags on a daily basis, and the math ends up being pretty easy. If you miss 10 percent of those bags, that?s 7,000 bags, and that?s a significant labor cost. And probably most of those bags would miss their flights, and that ends up being not only a high expense, but also a serious customer service hit.
- Samuel Ingalls
