John Tschohl Quotes
What we're talking about is improving customer service. Virtually any company can benefit from this. 
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Talking | Improving | Customer | Service | Virtually |
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I've discovered four dirty little secrets of empowerment. And those little secrets are preventing 99.9 percent of companies around the world from providing the superior service customers want. As a result, they are driving many of those customers away.
- John Tschohl
