John Tschohl Quotes

They fear that, if employees are empowered to make decisions, their roles in the organization will be diminished or eliminated.

- John Tschohl

Tags

Fear | Employees | Empowered | Decisions | Roles |

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They fear that, if employees are empowered to make decisions, their roles in the organization will be diminished or eliminated. - John Tschohl

What we're talking about is improving customer service. Virtually any company can benefit from this. - John Tschohl

When a customer has a problem, you must act quickly, take responsibility, be empowered, and compensate the customer. Do that and you will have a customer who will be loyal for life. - John Tschohl