Nancy Friedman Quotes
'You did a great job' is great. 'You lost the order' is bad. 'We' as a company is a much more consultative word. 
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Great | Lost | Company | Consultative | Word |
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How would you like it if your veterinarian called and left the following message on your answer machine -- 'Sir, do you remember your dog, Poopsy, I hope you have a picture of her, she's dead,'
- Nancy Friedman
