Kevin Lam Quotes

Management wasn't going to give us back those people, so we needed to work smarter. We were scrambling to figure out how we could make it up and do this. We knew the potential for gain was there. If we could move ourselves from five to six service calls a day, that would be a huge gain in productivity.

- Kevin Lam

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Management | People | Needed | Work | Smarter |

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Management wasn't going to give us back those people, so we needed to work smarter. We were scrambling to figure out how we could make it up and do this. We knew the potential for gain was there. If we could move ourselves from five to six service calls a day, that would be a huge gain in productivity. - Kevin Lam

It was all over the papers. We had minimal service-level commitments. Customers were waiting days just to get their phones fixed. [They] were sending letters to regulatory agencies. - Kevin Lam

The project paid for itself in a single month. Every 30 minutes your gain is millions of dollars. It's effective when you work with a large workforce. - Kevin Lam