Customer Quotes

You've seen several commercial banks make acquisitions of smaller regional brokerage firms this year, and all of them believe quite sincerely that they are going to grow revenues as a result and gain market share because they now offer one-stop comprehensive financing for their customers. At the same time I don't think Merrill Lynch is planning to lose any business. - David Berry

You've got to get it right. You get it to the customers as promised. And if you fail in doing that, then people will vote against you with their feet and their checkbooks. And they will buy elsewhere. - Chris Partridge

You've got to be very careful when you make promises to the customer. By the time you get to the store, you pick up the stuff and get back -- to do that in 30 minutes, that's quite an accomplishment. - Patrick Duparcq

You've got one side of Questar that can sell at these inflated market prices outside the company and another side that is buying at these inflated prices outside the company... For about 25 years, Questar refused to drill for new gas supplies on behalf of Questar Gas Co.'s customers. If they had done so, instead of having to buy on the open market half of all the gas we use, they would have all the company-owned gas that they need to supply their customers at cost of production. - Roger Ball

You've got 18 months from the time you think about what you want to do, to the market penetration, to the actual product, to getting out there and getting customers. If you don't get that done in 18 months, you're not going to make it. There are too many well-funded, bright people out there. - Kenny Frerichs

You've been drafted into a war you didn't start, ... Focus on your customers and lead your people as though their lives depended on your success. - Warren Buffett

You're never out of touch and there's a price to pay for that. It's called 'responsiveness,' and our customers expect a reasonable response time if they call in with a question. - Paul Brouwer

You're going to see more convergence between music and wireless. A significant portion of new customers buy MP3 phones. - John Boynton

You're going to have thousands of customer service employees who are nervous, angry and wondering when the other shoe will drop. - Kevin Mitchell