Dean Headley Quotes

We found that this year, for the second year in a row, airline quality as a whole has gone down across the industry.

- Dean Headley

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Year | Airline | Quality | Industry |

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One way to gain revenue is taking what was free and turning it into a revenue-generating part of the service. - Dean Headley

They're charging you more for the basic ticket and then taking what used to be bundled in the package and switching it to a la carte. It's nuts. - Dean Headley

People have already demonstrated that they don't mind driving that three hours and Southwest doesn't need to make this market any more convenient than it already is. - Dean Headley