Gerhard Schmidt Quotes

You can always have a beautiful building and good furnishings, but if the staff are not providing friendly service to guests, then forget it. We need to be offering guests more than what they expect.

- Gerhard Schmidt

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Beautiful | Building | Good | Furnishings | Staff |

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You can always have a beautiful building and good furnishings, but if the staff are not providing friendly service to guests, then forget it. We need to be offering guests more than what they expect. - Gerhard Schmidt

It is important for directors to do a good job in communicating with staff members and empower them to make their own decisions. Good, instinctive services can only be possible when staff members have confidence. - Gerhard Schmidt